Course Outline
Explore the importance of truly exceptional customer service.
This one-day program outlines how maximising effective communication and listening skills is essential to positive customer engagement. Discover techniques designed to build rapport with your customers to build and retain your client and customer base.
Participants will gain the skills and knowledge essential in responding effectively to the needs of customers and clients together with how to turn complaining customers into advocates.
Who is it for?
All employees
Course duration
One day
Course Outcomes
- Why exceptional customer service matters
- Ways to bring exceptional service to life
- Skills to build rapport, communicate well and listen to your customers
- Why customers complain and how you can turn them into advocates
- How to overcome challenges to providing exceptional customer service.
How Do I Book?
Onsite Enquires: [email protected] or call 0403 454 409.
Or to submit an enquiry form click here.